Services & support

Achieve your business goals faster with our dedicated team of experts.

A great team to support you through every step of the way

The customer team at Fresh Relevance is made up of experts committed to helping you make the most of our platform. From onboardingandimplementation to continued optimization of campaigns as business goals grow and change, our team ensures everyclientissuccessful.

Quick to respond

Proven process

A true partnership

Our customer department is split into 5 teams, each with their own area of expertise to support you with all aspects of your automation and personalization campaigns.

We work collaboratively as an extension of your team to get you up and running on the platform, tailoring our support to your unique business needs.

Team of dedicated experts, always ready to help you with your business needs

Onboarding Team

Dedicated project manager

Delivers initial training

Assists in meeting timescales

Regular project updates

Account Management

Regular meetings

Quarterly business reviews

Annual business reviews

Updates on new features

Customer Success

Custom workshops

Training sessions

Focus Group training sessions

Best practice guidance

Professional Services

Strategic consulting

Technical consulting for custom integration or development work

Build, test and deploy custom content

Customer Support

Experts to assist with queries and troubleshooting

Assists with technical implementation and configuration

Ongoing-Success Ongoing-Success Ongoing-Success


Our customer team is there from the outset to help you seamlessly integrate Fresh Relevance into your marketing mix and launch the campaigns that are a priority for your business.

With a dedicated project manager, training delivered by platform experts, and regular meetings with your account manager to keep your business goals at the forefront of all work, we ensure that you get the most out of your investment from the moment you come onboard.

“With a lot of other providers, you have to pay for specialist packages if you require any kind of support. With Fresh Relevance, I’ve never seen anything like the levelofsupportwereceive.

Charles Kraus, Senior CRM Manager, Buyagift


Account Management

You’ll have a dedicated account manager, who runs quarterly business reviews to evaluate your campaigns, report on goals and KPIs and identify opportunities for growth and optimization.

“Having an account manager has madeahugedifference when it comes to getting the most out of the tool and the support team have also been a big help. They’re really quick to respond and genuinely helpful, which is refreshing when it comes to tools like this.”

Nathan Amery, Head of Digital Marketing, Jewellerybox


Customer Success

Our customer success team offers training and workshops, runs regular live sessions covering different tactics and explores the platform capabilities to help you take your marketing to the next level.

“The customer success managers are fantastic.

G2 Review


Professional Services

You can also take advantage of the expertise of our professional services team to get custom projects built with no strain on your own resources. We offer technical and strategic consultancy services designed to help you build out a comprehensive plan or roadmap to achieve your business goals.

“Fresh Relevance was able to help us with customworktofitourneeds.

Charles Kraus, Senior CRM Manager, Buyagift


Customer Support

Our support team is on hand to answer any questions about the platform with their deep knowledge of the product.

“The support team is great – they’realwaysonhandtohelp. It’s the big difference between Fresh Relevance & competitors.”

Chris Hibbard, Web Content & UX Manager, FFX


Learning with Fresh Relevance

Our customers have a myriad of different resources at their disposal. We host regular webinars and events which offer customers the opportunity to network and be part of a true community of like-minded marketers with a vision of achieving personalization and automation perfection.

Educational videos

Tactics library




Training courses

Book a personalizationdemo now

Discover how the Fresh Relevance personalization platform can help you and your business grow.

G2 badges for this quarter - a testament to our quality of service and incredible product


5 Star Rating

Quality of support rating on G2